Unified Communications improves your business response time by providing universal access to live communications and messaging from anywhere at any time - literally extending the reach of your communications system.

Time is Money, Unified Communications Saves Time -- Unified Communications (UC) helps businesses, small and large, to streamline information delivery and ensure ease of use. Human delays are minimized—or eliminated—resulting in efficient interaction and service-delivery for the customer and cost savings and productivity gains for the business. Unified communications also allows for easier, more direct collaboration between co-workers, clients and suppliers—even if they are not physically on the same site.

By definition, Unified Communications is the seamless blending of the four core components of business communications: live communications, messaging, contact management and call control. The application of Unified Communications will improve the overall response time of your business by promoting efficiency throughout your company.

Key Features of Iwatsu Enterprise Suite Unified Communications

Each of the key features of the total Iwatsu Enterprise Suite Unified Communications platform is described below.

Messaging is the delivery of email, voice and fax messages to a common message store or service with the user’s ability to respond instantly.

• Access messages from the most convenient device available. This includes email inbox, mobile phone, desk phone, PDA and web browser.
• Message status synchronization from all devices (e.g., read, unread, urgent).
• Access and respond to messages regardless of location or time of day.

Call Control allows users to control the way callers reach them.

• Direct calls to one or more of your locations. For example, business phone, cell phone, PC phone.
• From your PC initiate an call from a contact list or other application
• Allow calls to ring or go directly to voicemail based on caller ID information
• From the PC or mobile device, instantly reroute a ringing call to any of your pre-defined locations, another extension, or voice mailbox.

Presence Management lets co-workers and customers know where you are and your availability to respond to calls and messages.

• User can program their availability based on location (e.g., away on business, in a meeting) from any device
• Exceptions allow only the most important calls to reach you
• Presence and location fully integrated with calendar program such as Microsoft Outlook to automatically change user availability status based on calendar entry.
• Colleagues and customers are informed of each user’s availability and location status.

Mobility ensures instant response to callers and messages regardless of location

• Use a single telephone number that all business associates dial to reach you
• Automatically re-direct callers that dialed your office number to your cell phone
• Change presence or availability status from outside the office
• Respond to messages from any device or location.

Speech Processing: The Iwatsu Enterprise Suite employs the most advanced Automated Speech Recognition (ASR), Text-to-Speech (TTS) and Speech-to-Text (STT) applications available. Until very recently this technology was only available to the very largest companies.

• Dial by saying the name of the person you are trying to reach. Enterprise Suite employs Automatic Speech Recognition to create a unique “voice activated” employee directory that is accessible by customers and staff.
• Listen to emails over the phone. Enterprise Suite Text to Speech allows users to listen to their email messages from anywhere inside or outside the office.
• Read voice messages. Enterprise Suite Speech to Text allows users to read their voice messages.

Interactive Voice Response (IVR) An optional component of Enterprise Suite UC is a customizable Interactive Voice Response system.

• Allow callers to quickly receive up-to-date account or order status information over the phone
• Provide option to speak directly with an employee
• When callers choose to speak with an employee, screen pops deliver relevant caller information with the call.  The employee is quickly informed and prepared to professionally address the customer and handle their needs.