Enterprise-CS Productivity-Enhancing Features

Enterprise-CS is already a powerful business asset with the advantages of converged technology. And with hundreds of unique features, your business has an even greater advantage. The following features are just a handful of the capabilities designed to take the hassle out of routine communications and improve overall efficiency for your business.

Networking Integration
Network multiple office locations and remote workers to communicate like they’re under one roof.

ACD Integration
Provides a wide range of contact center features including automated call processing, agent/supervisor features and more.

Omegatrek Wireless Integration
Remain accessible to calls while roaming your facility with access to system features from a digital wireless handset.

Voice Mail /Automated Attendant Integration
Provides voice mail, automated attendant and one-stop unified communications.

E-Response Help Call
Automatically notifies a group of extensions when an extension is off-hook for a certain amount of time or has dialed 911.

Conversation Recording
Record phone conversations to voice mail for future reference.

Voice Mail Monitor
Monitor voice mail messages as they are being recorded and even interrupt the recording to initiate a conversation.

Whisper Page
Communicate with a busy extension without interrupting the call. Your voice or the voice of the person you are calling is not audible to the outside caller.

Text Messaging
Send standard system or personal 16-character text messages to another extension's station display when they are on a call.

Multiple Mailbox Keys
Multiple mailbox keys can be programmed on a phone that is shared by multiple users. This provides different users their own voice mailbox with easy access to messages via their assigned mailbox key.

Intuitive GUI Programmer
Allows a station user to configure their own phone. It also allows a company's system admin to configure the system instead of relying on external maintenance support.