AccuCall-Web
A key improvement to AccuCall-Web is the browser based access, which eliminates extra software and improves access to reported data. Administrators are no longer limited to accessing reports from PCs loaded with a software package. Detailed reports can be generated based on call flow by account code, department/group extensions and trunk/trunk groups. These categories are easily configured using system information provided directly from the Iwatsu Enterprise Communications Server. AccuCall-Web also features drill-down navigation that allows users to extract additional details from reports. Improvements to the new AccuCall-Web include:

Call Visualizer – Use hyperlinks to navigate through all the reported call data.  Easily drill down beyond summary data to get more detail on caller ID, call progress, account code, time spent in process, etc.

IP Campus – AccuCall-Web is supported in ECS IP Campus applications, and identifies IP Campus nodes in the reports.

Costing – Generate costing reports with assigned cost-per-minute values. Costing rates can be assigned to area codes, trunks or trunk groups for incoming and outgoing calls (7 digit, 10 digit and international numbers are supported).

Extension Reports – View reports generated by extension or station ID and assign phone charges based on costing.

Review & Manage Data – Directly print from the browser or export reports to Adobe® Acrobat (PDF) and Microsoft® Excel, and other formats supported by Microsoft Reporting Services.

Simultaneous Users – Up to ten simultaneous users may view the AccuCall-Web data and reports.